How To Submit a Case

Packing Your Case

Your patients are important to us, and ensuring we receive their case safely is the first step to a successful case. Please follow the steps below to guarantee your case will arrive successfully!

STEP 1 – Pack your Case

Complete and sign the prescription form or submit your case via IOS.

Place the following items in the case box:
  • Prescription form - General RX Form
  • Impression(s)
  • Bites and upper/lower study models
  • Complete contact information
  • All other relevant information

Packing tips:
  • Seal impressions, models and bites in sanitary bag.
  • Carefully wrap models in bubble pouches.
  • Put small items in a labeled envelope or vial.
  • Multiple cases may be sent within the same package, but wrapped and labeled individually.

Seal box securely using packing tape. Regular tape will not hold up through the shipping process.

STEP 2 –

Generate your FedEx shipping label. Get a Shipping Label

STEP 3 –

Schedule a FedEx pickup. Schedule Pickup

How to Send an IOS Case

Need More Supplies?

If you need more shipping labels, boxes, bubble pouches or RX Forms.

  • call us at 1-866-469-0305
    to order additional supplies.