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Satisfaction Guarantee

National Dentex Product Warranty

National Dentex offers protection from failure due to defective material and workmanship during normal use.*

Protection by Product Category

Fixed
  • Verotek® FCZ Products:
    Lifetime guarantee.
  • All Other Fixed Primary Products (Crown & Bridges Including Zirconia, Ceramics, PFMs, Full Casts):
    Five years from the date of purchase.
  • Fixed Temporary Use Products (Temporaries, Wax-ups and Other Miscellaneous Fixed Products):
    Six months from the date of purchase.
Removables
  • Dentures:
    Three years from date of purchase.
  • All Non-metal and Metal Partials:
    Three years from date of purchase.
  • Temporary Use Products:
    Six months from date of purchase.
  • Immediate Partials and Dentures, Economy Flippers, Treatment Partials and Masel Crowns:
    One month from date of purchase.
Hybrid Dentures
  • Titanium Copymilled, Monolithic Zirconia and Nano-ceramic Fixed-removable Dentures:
    Three years from date of purchase.
  • Fixed-removable Acrylic Dentures:
    12 months from date of purchase.
Implants
  • Crowns:
    Covered under the appropriate fixed or hybrid warranty.
  • Implants, Abutments and Milled Bars:
    Refer to the manufacturer's warranty.
Appliances
  • NTI-tss Plus® Products and Sleep Appliances:
    12 months from the date of purchase or refer to the manufacturer's warranty.
  • Bite Guards, BiteSoft™ Anterior Splints, Thermoflex, Hard/Soft Combo, Soft Night Guards, Hard Night Guards:
    Six months from the date of purchase.
  • All Ortho Appliances Including Invisible Retainers, Bleaching Trays, Pro-Form® Athletic Guards:
    Three months from date of purchase.

Remake Policy

Warranty Terms and Conditions

  • National Dentex Labs will remake or repair the original product for lab errors, material failure or defects in workmanship (not wear and tear or discoloration) within the product warranty period.
  • Remakes due to the fit will be covered if submitted within one month of the initial invoice.
  • Temporary use product warranties do not include relines or reline adjustments.
  • Product warranties apply only to the original doctor and patient and are not transferable.
  • Remakes will only be covered by the warranty if the patient has followed the instructions for care and hygiene.
  • Warranties will not apply to any cases in which the doctor/practice has chosen to disregard the lab's technical recommendations.
  • Removable restorations must be returned to the lab for evaluation to determine if the warranty applies.
  • NDX will replace defective products with one of equal or lesser value. The customer will be charged the difference for a replacement product of greater value.
  • Remakes will be charged at 100% if there is a need for a prep reduction, re-prep, material change, a different shade than the original, adjustment to the opposing due to a lack of clearance or an adjustment to the abutment due to a lack of clearance, lack of parallelism, undercut or other reason.


*Original models, impressions and restoration must be returned to honor any type of guarantee.
*The National Dentex Product Warranty applies to all NDX US labs.