National Dentex Product Warranty
National Dentex offers protection from failure due to defective material and workmanship during normal use.*
Protection by Product Category
Fixed
- Verotek® FCZ and Verotek® Aesthetic Elite
Lifetime guarantee
- Other Final Crown and Bridge Restorations (Zirconia, Zirconia Layered, Lithium Disilicate, Lithium Disilicate Layered, PFM, Full Cast)
Five years from the date of purchase
- Temporary Use Restorations (Temporaries, Wax-Ups and Miscellaneous)
Six months from the date of purchase
Removables
- Complete Dentures (Conventional and Digital)
Three years from the date of purchase
- Non-metal and Metal Partials
Three years from the date of purchase
- Temporary Use Prosthesis
Six months from the date of purchase
- Immediate Dentures and Partials, Flippers, Treatment Partials, and Masel Crowns
One month from the date of purchase
Full Arch Definitives
- Fixed/ Removable Monolithic Zirconia, Layered Zirconia and Nano-Ceramic Prostheses
Three years from the date of purchase or refer to manufacturer’s warranty
- Fixed/ Removable Acrylic Denture Prostheses
One year from the date of purchase or refer to manufacturer’s warranty
Implants
- Crowns:
Two years from the date of purchase
Appliances
- Headache Therapy and Sleep Apnea
One year from the date of purchase or refer to manufacturer’s warranty
- Occlusal Guards(BiteSoft™, Brux-eze™, Comfort H/S™, Crystal Clear®, Rem-e-deze™, Thermofit™, Thermo-Guard™, Hard or Soft Night Guards)
Six months from the date of purchase
- Orthodontics (Includes Clear Retainers, Bleaching Trays and Athletic Guards)
Three months from the date of purchase
Satisfaction Guarantee
(Excludes sales to dental laboratories)
We guarantee your complete satisfaction with the workmanship and materials of the appliance you purchased. If, for any reason, the device is not acceptable at the time of receipt or at the time of insertion, we shall adjust, repair or replace the appliance at no charge. Simply return the device together with an explanation of the problem and your request for a device adjustment, repair or replacement.
Device Warranty
The oral device you purchased is warranted against defects in workmanship and materials. In the event of unsatisfactory material performance, the repair or complete replacement of the device is covered. Most orthodontic, sleep and splint devices are warranted for 90 days. Cosmetic porcelain/resin restorations, alloy restorations, cast or flexible partial restorations and denture teeth will be warrantied for two years. Denture bases are warrantied for four years. Device Warranties do not include nor apply to cash refunds, temporary replacements, costs incurred for removal or reinsertion, costs incurred by another laboratory, devices that have been previously repaired or altered from new, device damage or ill-fit due to accident, neglect or abuse, supporting bone, tooth or tissue failure, dental changes or improper oral hygiene.
To validate the Device Warranty, the following conditions must be met:
- Original restoration alloy must be returned to the originating laboratory along with a new completed work authorization.
- The original work authorization or evidence of original purchase, must be included along with a new completed work authorization and the device.
*Original models, impressions and restorations must be returned to honor any type of guarantee.
This warranty is in lieu of all other warranties either expressed or implied and may not be modified by any agent, employee or representative of the laboratory.