Submitting a Case

Your patients are important to us, and ensuring we receive their case safely is the first step to a successful case. Please follow the steps below to guarantee your case will arrive successfully!

Packing Your Case

  1. Complete and sign the prescription form
  2. Place the following items in the case box:
    • Prescription form
    • Impression(s)
    • Bites and upper/lower study models
    • Complete contact information
    • All other relevant information
      • If you would like to send digital photos for your case, please check the box on the RX form and email us your photos with the name of the dentist and patient included so we can match the photos back to your case.
      • For new customers, please download and complete the Doctor's Preference Chart to include with your case so we can meet your expectations and work preferences while fabricating your case.
  3. Packing tips:
    • Seal impressions, models and bites in sanitary bag.
    • Carefully wrap models in bubble pouches.
    • Put small items in a labeled envelope or vial.
    • Multiple cases may be sent within the same package, but wrapped and labeled individually.
  4. Seal box securely using packing tape. Regular tape will not hold up through the shipping process.
  5. Call NDX Thayer for a pickup, use our pre-paid label for the United States Postal Service (USPS), or ship your case via FedEx.

Schedule a Pick-up

Call us today at 1-800-382-1240 to see if your location is included in our free pick-up and delivery service.  For those offices outside our route area, we offer pick-up and delivery services through the USPS or FedEx. Please consider sending multiple cases at once to save on shipping.

United States Postal Service

If you choose to send your case through the USPS, Click here to download a pre-paid mailing label.

Pre-printed FedEx label

NDX Thayer pays for FedEx shipping both ways. FedEx Express second day service for incoming cases and FedEx Ground for outgoing cases. To send us your case via FedEx, please follow the below instructions.
  1. Fill in the From section, including your name, address and phone number. There is no need to fill in the Sender's FedEx Account Number.
  2. Remove the peel-and-stick backing from the back of the label and place it on the box.
  3. Save the top page for your records.
  4. Call us at 1-800-382-1240 to schedule your FedEx pick-up and for our FedEx account number. You can receive same day pick-up if your packaged is scheduled before 4:00pm (Please note, pick-up and delivery times vary by location and delivery routes). 

Send Case Via Email

NDX Thayer can accept digital files from almost every intra-oral scanner on the market. Click here for directions on sending your scans to us.

Need More Supplies?

If you need more FedEx airbills, shipping labels, boxes, bubble pouches or RX Forms, call us at 1-800-382-1240 to order additional supplies.