Bob is a graduate of LaSalle University with a degree in Public Administration. Over the years he has continued to expand his scope of academic knowledge by completing graduate level courses in Total Quality Management from Penn State University; Employee Benefits Accounting from the Internal Revenue Service; Leadership Innovation from Drexel University; and Negotiation Practices from Harvard University Law School. Within the dental field, Bob has consulted with dentists, manufacturers, distributors, publications and laboratories throughout North America and in Western Europe. His record of business consultation, marketing, business valuation services, and strategic planning in the dental field has been officially cited by the publishers of "Who's Who" and accredited by the Society of Young American Professionals. Bob has served the industry as Executive Director of the Dental Laboratory Conference, and through such affiliation, Bob held a seat on the American Dental Association's Council on Dental Practice. He has also served as Advisory Committee Member for the National Foundation of Dentistry for the Handicapped, and an Ex-Officio Trustee Advisor to Oral Health 2000, America’s Fund for Dental Health. He is currently serving as an executive committee member and board member for the National Association of Dental Laboratories. As a published author, Bob has written articles and lectured internationally to groups on dental laboratory licensure, practical marketing, laboratory profitability, and strategies for buying and selling laboratories. Over the years, Bob has been involved with U.S. District Courts, where he served as an expert witness and co-authored an Amicus brief delineating industry labor practices. Additionally, he has “ghost written” motivational speeches as well as manuscripts on the subjects of management, accounting, advertising, marketing, direct sales, fund raising and health care issues.
Craig Yoder, CDT, TE
Quality Assurance Manager
Craig is a Certified Dental Technician and PTC Facilitator with nearly 30 years of practical, technical and management experience. Craig is a graduate of J. Sargent Reynolds Community College with an Associate’s Degree in Dental Technology. Over the years, Craig has supplemented his undergraduate pursuits by successfully completing courses in Leadership, Management, Lean Manufacturing, and Total Quality Management from such institutions as the Dale Carnegie Institute, the American Management Association, and Penn State University. Versed in modern dental materials science and applications, Craig's broad scope of dental technology expertise is a result of his commitment to continuous improvement through the application of leading-edge technologies combined with rigorous training of the laboratory's technical personnel. He has received manufacturer's certification in a wide variety of zirconia based restorations, indirect composites and porcelain systems as well as the first Certified Dental Technicians to receive certification in the ClearMatch® shade matching system. Most recently Craig was recognized as a Certified Dawson Technician by the Dawson Academy. Craig is a member of the Central Pennsylvania Dawson Study Club.
Willie L. Johnson, MDT, CDT, TE
Willie began his career in the United States Navy. He served as Senior Technical Director and Laboratory Manager in many dental laboratories throughout the Navy. By the time he retired with twenty years of service, he had completed the following: Dental Assisting School, Basic and Advanced Dental Laboratory School, Navy Field Medical School (FMF) and completed the United States Department of Labor Certificate of Apprenticeship Dental Laboratory Technician Program. He also received several Navy and Marine Corps Achievement Medals for outstanding performance. Willie graduated first in his class from the American Society of Master Dental Technologists Program which is taught at New York University College of Dentistry. In addition to his technical training, Willie completed his Bachelor of Science Degree in Healthcare Administration from Southern Illinois University and a Master of Arts in Organizational Management from the University of Phoenix. Most recently, Willie became one of the first technicians to become a certified dental technician in Implants. He is a member of the International Congress of Oral lmplantologists, American Society of Master Dental Prosthologists and active in the Spear Education Study Clubs and the Northeastern Gnathological Society.
Customer Care Manager
Irene has been overseeing OSHA since 2005 and FDA since 2015 for NDX Thayer; she was promoted to customer care manager in 2018. Irene is currently attending college to earn her bachelor’s degree in business administration. She has attended professional development courses, such as Dale Carnegie’s leadership training.